BUSINESS ANALYST (55. - 65.000 CZK)
*Be the technical consultant for applications in scope.
*Provide specialist operational support for applications and be the escalation point for incidents.
*Ensure service performance meets or exceeds business expectations and is delivered in accordance with standards & SLAs.
*Provide consultancy to the business on how they can fulfil business requirements using current applications.
*Deliver service excellence by promoting continuous improvement of application services.
*Attend service reviews with key business, IT & 3rd party contacts on a regular basis and contribute towards effective vendor management.
*Lead or participate in projects, roll-outs or enhancements and ensure smooth transition into the live environment.
*Identify risks that may cause a reduction in IT service quality and be pro-active to ensure ownership and mitigation.
*Participate in the quality assurance/testing of applications to ensure zero degradation of service while keeping the technical documentations up to date.
*Work within the defined boundaries of change management, incident management and all other IT controls.
*Demonstrable professional experience in systems support & operations environments.
*Proven ability to work with all levels of management and develop business partnerships while being part of an intercultural team.
*Experience of supporting IT solutions (e.g. ERP systems, Web applications & portals, mobile applications, MDM, Data Centers, cloud solutions, Microsoft Back Office).
*Additional experience in the purchase-to-pay business process area is a plus.
*Qualification in the areas of service delivery (ITIL) and project management (Prince2) is a plus.
*Experience in large enterprise level environments is beneficial.
*Pro-active, customer-focused and service oriented with high analytical and organizational skills.
*Excellent verbal and written communication skills in English.
*Willingness to travel internationally.
*Bonuses.
*5 weeks of holiday.
*Extensive training opportunities.
*Growth opportunities in the IT area.
*Cafeteria Allowance, Benefit card, ActivePass.
*Mobile phone of your choice with company tariff.
*Free parking spot.
*Possibilities of international business trips.
*Friendly working environment.
*Working place: Brno