CUSTOMER SERVICE CONSULTANT WITH GERMAN (31- 33 000 CZK)
Do you speak German and English?
An international company with offices in Brno is looking for Customer Service Consultants with German language.
Apply now for position
CUSTOMER SERVICE CONSULTANT WITH GERMAN (31- 33 000 CZK + bonus)
* You will gain a degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
* You will seek problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
* You will raise cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
* You will provide technical training (shadowing) for newcomers.
* You will achieve excellent result by balanced self-development of Technical skills, new products and producing training documents for other team members.
* Interest in Technology and ability to learn and develop new skills
* Intermediate level of English (min. B2)
* German on advanced level (min C1) other European languages are a plus
* Strong problem solving skills and effective communication with customers in solving technical issues over the phone
* An autonomous, creative teammate in a multicultural environment
* Goal-oriented personality
* Good communication skills
We will appreciate:
* Previous experience in Support Center/Helpdesk environment
* Networking and/or Wireless infrastructure skills
* Knowledge of mobile computing technologies and operating systems
* Knowledge of remote tools
* 5 weeks of vacation
* 5 sick days and 2 volunteer days paid off
* Multisport card at a reduced price
* Meal contribution
* Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within all departments
* Annual bonuses based on financial results
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
* Life & Pension insurance contribution
* Company preschool (in Czech or in English)
* New modern and multifunctional workplace at Vlněna Office park in the city centre
* Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)