SERVICE DESK AGENT WITH GERMAN (23-35.000 KČ)
Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Do not miss this chance!
A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position:
SERVICE DESK AGENT WITH GERMAN (25-35.000 KČ)
* Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
* Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
* Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
* Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
* Understanding and following ITIL best practices
* Fullfilling relevant SLAs and KPIs
* 1 year Experience in IT support role or relevant higher education
* Experience with remote troubleshooting and guiding users
* High proficiency in English and Czech, communicative German (both verbal and written)
* Good interpersonal and communication skills, customer focus
* Strong analytical and problem-solving abilities
* Willingness to learn and cooperate with others
* Meal voucher
* 25 days of vacation
* Cafeteria (voucher 800 CZK/month)
* Contribution to life and pension insurance
* Parking place