23 Jún
SERVICE DESK AGENT WITH GERMAN (40. - 45.000 CZK)

Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Would you like to work from home and just one day at office per week? Do not miss this chance!

A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position:

SERVICE DESK AGENT WITH GERMAN
* Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions.
* Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions.
* Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base.
* Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution.
* Understanding and following ITIL best practices.
* Fullfilling relevant SLAs and KPIs.
* 1 year Experience in IT support role or relevant higher education.
* Experience with remote troubleshooting and guiding users.
* High proficiency in German, communicative English.
* Good interpersonal and communication skills, customer focus.
* Strong analytical and problem-solving abilities.
* Willingness to learn and cooperate with others.
* Meal voucher.
* Home office and just one day at office per week.
* 25 days of vacation.
* Cafeteria.
* Contribution to life and pension insurance.
* Parking place.
* Place of work: Brno


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